Customer Care

Acting in a professional and respectful manner at all times

We provide several finance deals, including our flexible buy now pay later windows and doors option.

Buy now pay later with 12 months non-payment period.  Spread the cost with buy now pay later finance available online and in-store.  The buy now pay later finance option allows you to spread the cost of your purchase over 120 months with a 12 month non-payment period.

If you choose to exercise the option to settle the amount of credit in full before the end of the non-payment period you will not pay any interest .

If you choose not to settle in full by the end of the non-payment period, the amount of credit remaining will be spread across the remaining term of 120 months with interest charged at a representative APR of 14.9%. You will pay interest on the amount of credit that remains unpaid, and interest will be charged from the date we told you the agreement was live.

Only available to UK residents over 18, subject to terms and conditions, minimum spend applies.

As a representative example of how our double glazing buy now pay later offer works:

Total cash price: £10,000.00
Deposit £3,333
Amount of credit: £6,667.00
Non-payment period 12 months, followed by 120 monthly repayments of £118.51
Representative APR 14.90%
Total amount repayable £14221.61

*Terms and conditions apply, some products excluded, minimum spend applies.

**Credit is subject to status and affordability, not subject to application and status. Current rates correct as of November 2023. Written quotations available on request.

Continued care for our customers before, during and after work completion

After installation is complete, if a customer is unhappy with any part of our work, all they need to do is get in touch with us and we’ll send out our installation manager who will go out of their way to address any concerns.

In addition to this, our customers are also provided with product warranties and guarantees on our workmanship along with literature on product aftercare, so our customers can extend the life of their new windows, door or conservatory. Claiming on any warranties and guarantees is also as simple as getting in touch with our customer service team who will arrange for our service engineer to carry out any required remedial action.

Acting in such a courteous manner before, during and after we’ve finished working has allowed us to establish long and positive working relationships with our customers, many of whom come back to us for additional work, time and again.